I did not receive my order, what should I do?

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Note that it will take time to send you another package, so it is faster if we locate the original package.
The following are the things that I’ve found cause lost orders:

  1. First, if you ordered via USPS regular mail or Priority mail, it can sometimes take a week to 10 days to receive a package! Severe weather conditions in trucking routes will delay the mail. Heavy volumes the week before and the week after Christmas will delay mail deliveries.
  2. Check your receipt. Are your shipping address and zip code correct? If not, you will not receive the replacement package either! Call us to correct your address.
  3. Next, verify that someone else in the household or a neighbor hasn’t received your package.
  4. Verify that the dog hasn’t taken the package to his favorite hiding place (this has happened!)

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