How do I change or cancel my order?

We make every effort to ship orders in the same day if they are received before 2:30PM on a business day.  To do this, we have contracted with a third-party fulfillment center to pick, pack and ship Pinewood Pro orders with the highest priority.

Once you complete your order, it is transmitted to this warehouse for fulfillment. At that point, the warehouse has your order in their queue, and it is out of our hands.  Therefore, unfortunately, we can’t make changes to orders once they are placed.

If you notice an error in your shipping address in your receipt, you should place another order immediately, so you don’t lose time in shipping.  Then, when the original order is returned to our warehouse, we will issue a credit.