When you place an order, we send two order emails. The first email is an Order Confirmation emails that is sent immediately when your order is completed. This is your receipt and confirmation that we received your order. The second email is a Ship Confirmation email that contains your tracking number. The Ship Confirmation emails is sent when your order is shipped (within 24 hours on a business day. For example, your ship confirmation emails will be sent on Monday if your order was entered after 2:30PM on a Friday).
To check the status of your order, open your Ship Confirmation email and enter the tracking number into the website for whichever carrier you chose (USPS or FedEx).
If you did not receive those emails, one of the following happened:
- Our emails are going into your spam folder. Please check your spam folder.
- You had a typo in your email address
- If you can’t find any emails from us, please call 203-400-3713