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shipping questions

When will my order ship?

Your order ships the same day if it is received before 2:30PM EST on a business day. Orders received after...

When will I receive my order?

You have a ship confirmation email with your Tracking Number. Just open that email and click on the Tracking Number...

I did not receive an e-mail receipt…

There are two reasons for this: There was a typo in your e-mail address. If you think you typed your...

I did not receive my order, what should I do?

Note that Pinewood Pro has always met our commitment to ship within one business day.  Once we hand your package...

There is a mistake in my order, what should I do?

Check your receipt to be sure you ordered the correct items and quantity. If you verified the error, call us...

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